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Customer Service
Support is available Monday to Friday: 9am to 7pm Eastern Standard Time. Email: sales@cleanprogram.com - Telephone: (888) 497-84177
- Shipping & Delivery
- We endeavor to ship all orders within 24 hours of receipt. Orders placed Friday afternoon through Sunday will be shipped the following Monday. Shipping charges are calculated based on the speed of the shipping option you chose, plus the weight of the items. To reflect the policies of the shipping companies we use, all weights are rounded up to the next full pound. On rare occasions, the actual shipping and handling charge may differ slightly from the quoted charge.
- Privacy & Security
- The Clean Program Corp is the sole owner of the information collected on this site. We will not sell, share or rent this information to others in ways different from what is disclosed in this statement. Our Web sites are design ed with numerous precautions to protect users' information. Customer information is appropriately protected in-house as well as online. Sensitive information (such as a credit card account number) is protected by Secure Socket Layer encryption. While on a secure page, such as an order form, the lock icon at the bottom of a Web becomes locked, rather than open (or unlocked) as when the user is simply "surfing" the Web. In addition, access to users' information is restricted within our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. All employees are kept up-to-date on our security and privacy practices. Finally, the servers on which we store personally identifiable information are kept in a secure environment.
- Returns & Replacements
- Any item may be returned for any reason within 21 days. The first step of the refund process is obtaining a refund authorization number. Please email us at returns@cleanprogram.com with your request for a return. Include a) Your order number, b) Your contact information, c) A small note about why you are returning your kit. Once our team reviews your note you will be sent a shipping address where you can send your return. Simply enclose a note with it to let us know how you would like your credit to be issued: either immediately to your charge card, store credit, or exchange. We do not pay for the shipping cost of sending the item back to our offices.
